At Colorado Mushroom, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

 

 

Due to the nature of our products, all sales are final unless otherwise stated. We do not accept returns on opened, used, or damaged items.

 

A return may be considered only if:

•The item arrived damaged or defective

•The incorrect product was received

 

To be eligible for a return request, you must contact us within 7 days of delivery and provide:

•Your order number

•Clear photos of the product and packaging

 

Approved returns must be unused, unopened, and in their original packaging.

 

 

Once your return request is reviewed and approved, we will notify you of the refund status.

•Approved refunds will be issued to the original payment method

•Refunds are processed within 5–10 business days, depending on your bank or payment provider

•Shipping costs are non-refundable

 

 

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We will work quickly to resolve the issue by offering a replacement or refund where appropriate.

 

 

The following items are not eligible for refunds or returns:

•Opened or used products

•Products damaged due to misuse or improper storage

•Orders placed incorrectly by the customer

 

 

Orders may only be canceled before shipment. Once an order has been processed or shipped, it cannot be canceled.

 

 

If you have any questions regarding this policy or need assistance with an order, please reach out to our customer support team through our website’s contact page